top of page
  • Is the packaging discreet?
    Yes. We ship every order in plain, discreet packaging, without any branding or labels.
  • How quick is delivery?
    Order before 4pm for same day dispatch, subject to clinical approval. Some treatments, including weight loss injectables, may require additional safety checks before approval. Royal Mail 1st Class — you’ll receive your order in 1–3 days, Monday to Saturday. Royal Mail Special Delivery 4pm — you'll receive your order the next day by 4pm, Monday to Saturday. Royal Mail Special delivery 11am — you'll receive your order the next day by 4pm, Monday to Saturday. Post Office Collection — collect from a local Post Office of your choice in 1–3 days, Monday to Saturday. London Same Day Courier — Same day delivery in London, Monday to Friday.
  • What does delivery cost?
    Delivery ranges from £2.90 for Royal Mail 1st Class to £13.95 for Royal Mail Special Delivery guaranteed before 11am the next day.
  • Do you deliver to the Scottish Highlands and Channel Islands?
    Yes, Q-S Health Hub delivers to the Scottish Highlands and the Channel Islands but delivery times may not be guaranteed.
  • How do I place an order?
    Find the type of service you're looking for and start a consultation or find a product on our online store. We’ll ask you some questions about your health and recommend the best treatments for you. Once you’ve selected your treatment a clinician will review your answers, and your order will be delivered quickly and discreetly to your home.
  • How can I pay for my order?
    We accept all major credit/debit cards, including: American Express, Visa and Mastercard. You can also pay using ApplePay and PayPal.
  • Do I need a prescription to order?
    You don’t need an existing prescription to use our service. Our clinicians will issue a free private prescription if you’re eligible for treatment.
  • What will be shown on my bank statement?
    When you pay by credit/debit card, payments will be shown on your statement under the name Mexpress.
  • Are the medications you prescribe genuine?
    Yes, we use the same pharmaceutical suppliers and wholesalers as traditional pharmacies. All treatments are fully UK-licensed.
  • Will my GP be informed of my treatment?
    We recommend informing your GP of any new medications you're prescribed. You'll be given the option to enter your GP details while you place an order. It's mandatory to enter your GP details for certain medications like asthma inhalers. When you supply your GP details we'll write to them with the details of the medication we've prescribed.
bottom of page